Customer support
SPRIH Support Centers have been established to provide Customers with a 24/7/365 support. In addition to the Global Support Centre (GSC), support for all SPRIH products for Customers on Pre-defined Support Packages may be provided by combination of Regional Support Centers (RSC).
Message Processor
SPRIH Global Support Portal is SAP Solution Manager (SolMan) 7.2 and is used for managing Incidents, Service Requests, Problems and Knowledge Articles. SolMan is integrated with a client’s IT environment so that IT departments can manage their applications and physical system components according to best practices defined in the Information Technology Infrastructure Library (ITIL). Therefore, it is adequate for Incident Management, which belongs to IT Service Management (ITSM).